Local service

Support in your language and time zone.

Our own teams in five countries support distributors and installers directly — with the engineering and manufacturing team behind them.

AboutManufacturing & quality

AboutLocal service

AboutR&D

Our teams

Who looks after your market.

01
GermanyEuropean headquarters — sales, technology and service for Europe
02
ChinaR&D and manufacturing operations centre
03
FranceLocal team for France and Europe
04
ThailandLocal team for Southeast Asia
05
BrazilLocal team for Latin America

European headquarters

Our European headquarters, in Germany.

VaySunic New Energy GmbH is our European headquarters in Germany. It works with our teams in France, Thailand and Brazil and with R&D and manufacturing in China, so partners have one contact that can reach everyone.

VaySunic European headquarters building in Germany — Our European headquarters in Germany

When something needs attention

A clear service process.

01
Contact your local team
Through your VaySunic contact, the enquiry form or the support email.
02
Remote diagnosis
With the owner’s permission, our engineers check live data and fault history in VIP Cloud or VIP Professional.
03
Fault report
A complete report — serial number, photos and operating data — starts the case.
04
Repair or replacement
Handled according to the Limited Warranty and your partner agreement.

Warranty

Limited warranty in Europe.

Voluntary limited warranties for products installed in the EU and EEA, the United Kingdom and Switzerland. Your statutory rights are not affected.

Product	Models	Limited warranty (Europe)
SolarCore P2	VM600–1000WE-P2	15 years
SolarCore P1	VM350–500WE-P1	12 years
SolarCore P4	VM2000–2250W-P4	12 years
SolarKit	VSK-800W	Microinverter (VM800WE-P2): 15 years. Glass PV modules: the module manufacturer’s product and power-output warranty, passed on back to back
SolarHub	VH800D / 2000D / 2500D / 3000D	10 years
PowerCube	VA800D–VA3000D · VB5000D	10 years, including battery capacity*
ChargeFlow	VC-W7K / W11K / W22K	2 years
EnergyPilot	VDG-EM-1 / EM-3	2 years